Last updated: 29-Sep-2025
Welcome to Ciel Haus, We are committed to providing reliable and timely shipping for all our customers in United States.
Order Cut-Off Time: 4:00 PM (GMT-5, Eastern Standard Time) Monday to Friday
Processing Time: Orders are processed within 1โ2 business days (MondayโFriday, excluding holidays)
Transit Time: Delivery typically takes 5โ8 business days after processing, depending on your location
Total Delivery Time: 6โ10 business days (MondayโFriday)
Shipping Costs: All orders are shipped with a flat rate of $6.
We work with trusted shipping providers to ensure your order arrives safely and on time.
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery.
If your package is lost or not delivered, please contact our customer support team immediately. We will coordinate with our shipping partners to investigate and, if necessary, send a replacement or issue a refund. Refer to our Returns and Refund Policy for details.
If you need to update your shipping address, please email support@cielhaus.shop within 24 hours of placing your order or before the cut-off time so we can make the necessary adjustments.
If you are not available when the delivery is attempted, the carrier may make a second delivery attempt or leave your package at a nearby collection point. You will receive a notification with instructions on where and when to collect your order.
If you refuse delivery of your order, the cost of return shipping and any associated processing fees will be your responsibility.
Email Assistance: support@cielhaus.shop
Operating Hours: 9:00 AM to 5:00 PM (Monday to Friday)
Visit Us: 3804 Wilson Blvd #1383, Arlington, Virginia 22203, United States
Email Assistance:ย support@cielhaus.shop
Operating Hours: 9:00 AM to 5:00 PM (Monday to Friday)
Visit Us:ย 3804 Wilson Blvd #1383, Arlington, Virginia 22203, United States
