Last updated: 29-Sep-2025
At Ciel Haus, your satisfaction is our priority. After receiving your order, you have 30 days to return it according to the guidelines below.
Product Condition: Items must be unused, in the same condition as received, and returned in their original packaging to qualify for a return.
Contact Us: To start a return, email our customer support at support@cielhaus.shop within 30 days of receiving your order. Include your order number and the reason for the return.
Return Instructions: Once contacted, we will provide detailed instructions, including the return address.
Return Address:
3804 Wilson Blvd #1383, Arlington, Virginia 22203, United States
The customer is responsible for any costs associated with returning the item and arranging a return shipping label, unless the product is damaged or incorrect. In such cases, Ciel Haus will provide a prepaid return label at no cost to you.
Damaged or Defective Items: Please contact us immediately with photos. We will either send a replacement or issue a full refund.
Incorrect Product Received: Contact us to receive the correct product at no additional cost.
Item Not Received: If your order hasnโt arrived within the expected delivery time, contact us so we can track your shipment and resolve the issue.
Change of Mind: Items may be returned within the 30-day period, provided they meet the return conditions.
Order Cancellation: You may cancel your order within 24 hours of placing it at no cost. If the order has already shipped, follow the standard return process.
Exchanges: Exchanges are accepted. To exchange an item, return the original product following the return process and place a new order.
Processing Time: Refunds are typically processed within 10 business days of receiving your returned item. You will receive a confirmation email once the refund is initiated.
Refund Method: Refunds are issued to the original payment method used at purchase. For example, if you paid by credit card, the refund will go back to the same card.
Non-Receipt of Refund: If you havenโt received your refund after 15 business days, please first check with your payment provider. If still not received, contact our support team for assistance.
For any further questions or assistance, please contact our customer service team at support@cielhaus.shop, who will be happy to help.
Email Assistance: support@cielhaus.shop
Operating Hours: 9:00 AM to 5:00 PM (Monday to Friday)
Visit Us: 3804 Wilson Blvd #1383, Arlington, Virginia 22203, United States
Email Assistance:ย support@cielhaus.shop
Operating Hours: 9:00 AM to 5:00 PM (Monday to Friday)
Visit Us:ย 3804 Wilson Blvd #1383, Arlington, Virginia 22203, United States
