Frequently Asked Questions

A. What are the shipping costs?

At Ciel Haus, all orders are shipped with a flat shipping rate of $6.

B. What is the delivery time for my orders?

Orders are processed within 1–2 business days (Monday–Friday, excluding holidays). Delivery typically takes 5–8 business days after processing, depending on your location. The total delivery time is usually 6–10 business days.

C. How can I exchange or return my order?

Your satisfaction is our priority. If you are not completely happy with your purchase, contact our customer service at support@cielhaus.shop
and we will assist you.

• You have 30 days to return or exchange your order.
• Exchanges are accepted simply follow the return process and place a new order for the replacement item.

For detailed steps, refer to our Returns and Refund Policy.

D. Can I track my order?

Yes, Once your order ships, you will receive a confirmation email with a tracking number. You can use this number to monitor the status of your delivery and know exactly when to expect your package.

E. How does Ciel Haus support customers after purchase?

Our support doesn’t end after you place your order. Our customer service team is always available to:

• Provide delivery updates
• Assist with returns, exchanges, or refunds
• Answer questions about products or promotions

You can reach us anytime at support@cielhaus.shop.

F. What payment methods are accepted?

At Ciel Haus, we make payments secure and easy. We accept the following cards:

• PayPal

All transactions are protected by advanced TLS encryption, ensuring your payment information is safe.

G. How quickly can I expect a response from customer service?

Our team strives to respond within one business day, ensuring prompt and courteous support.

H. Where is my tracking code?

Your tracking code is sent via email as soon as your order ships. Please check your inbox, including spam/junk folders. If you don’t receive it within 1–3 days of shipment, contact support@cielhaus.shop for assistance.

I. What are the return rules?

• Items must be unused and returned in their original packaging.
• Returns must be initiated within 30 days of receipt.
• Refunds are issued to the original payment method. For more details, see our Returns and Refund Policy.

Connect Now

Email Assistance: support@cielhaus.shop
Operating Hours: 9:00 AM to 5:00 PM (Monday to Friday)
Visit Us: 3804 Wilson Blvd #1383, Arlington, Virginia 22203, United States